HCS/455 Version 5 | Policies and Perspectives | Scored 100%

HCS/455 Version 5 | Policies and Perspectives | Scored 100%

active listening - A nonjudgemental communication technique that focuses not only on understanding the content of what is being said but also on the underlying emotions and feelings coveyed by the sender. Active listeners concentrate fully on what is being said and pay attention to the client's nonverbal cues.

Assertiveness - A style of communication in which thoughts and feelings are expressed positively and directly, without offending others.

body language - An important part of nonverbal communication that can reveal a person's physical, mental, or emotion state through powerful messages such as gestures, postures, and facial expressions

Closed question - Questions that are structured so that the response can be restricted to one word such as yes or no or to a few words

defense mechanisms - A subconscious practice intended to either delay—or avoid altogether—uncomfortable feelings such as anxiety, guilt, stress, or embarrassment. These practices include denial, displacement, fantasizing, projection, rationalization, regression, repression, suppression, passive-aggressiveness, and submissiveness

Denial - An unwillingness to accept the truth or a certain reality

Displacement - A transfer of feelings (usually of anger) onto another person or item instead of onto the person who is the source of the anger

electronic communication - The transfer of information through electronic media

empathetic listening - A nonjudgmental technique that requires the listener to be attentive to the sender's feelings

Fantasizing - daydreaming as an escape instead of dealing with reality

Focusing - Limiting the conversation to a certain topic

Interpersonal communication - the exchange of information between two or more people, usually face to face

nonverbal communication - Messages sent without words

Open-ended questions - Questions that invite a person to share thoughts, feelings, or ideas.

Paraphrasing - Restating someone's message in one's own words

passive-aggressiveness - The practice of expressing negative emotions, resentment, or anger toward others through passive, indirect ways (such as through procrastination or manipulation) instead of by verbalizing feelings in an assertive manner.

Projection - Blaming someone else for one's own behaviour

Rationalization - Justifying a behaviour or action by explaining it as being less harmful or hurtful than it really is

Regression - A return to an earlier or less developmental stage as a way to escape from stress

Repression -